For a smooth return process, kindly ensure the following:

Exact Condition: Return the items in the exact condition they were received. If the packaging is damaged or the swing tags are missing, we may reject the return.

Packaging Integrity: Do not stick the courier ticket directly onto the product packaging. For instance, avoid taping it onto a shoebox. We cannot resell items with compromised packaging.

Note: Our ability to accept returns relies on the items being in resalable condition, including their original packaging.

FREE Returns for New Zealand Customers

We offer a hassle-free shopping experience with FREE RETURNS on almost everything (excludes Surfboards, Large Bulky Items).

How It Works:

1) Simple Returns Form: Access our easy returns form here.

2) Complete the Form: Receive your FREE Returns NZ POST Courier Ticket (North Island) or Posthaste Courier Ticket (South Island).

3) Print and Drop: Attach the printed ticket to your parcel and drop it at a nearby NZ Post Office/Shop (North Island) or Posthaste location (South Island).

Find NZ Post Branches in New Zealand here. For Posthaste courier services in New Zealand, click here.

Collection from Your House: Contact the courier company for collection if you're not in a rural area.

• NZPost: https://www.nzpost.co.nz/tools/bookapickup/address
• Posthaste: Link will be sent along with the ticket.

Australian Customers

For returns, please contact us at ridesupport@hyperride.co.nz. Due to GST & Duty Laws, we can't offer free returns for Australian customers.

Why No Exchanges?

We offer a vast range of products from different locations. Exchanges are challenging due to stock availability. We refund returns promptly, allowing you to repurchase the correct size or item.

30-Day Returns:

Return within 30 days in original condition with swing tags and receive a refund. Please note that we do not refund the freight cost for returned items. The Xmas returns period extends until the end of January.

Warranty Returns:

No warranty for snapped boards. Manufacturing defect-based warranties require supplier evaluation (up to 20 working days). Misuse voids warranty.

Faulty Returns:

Follow the return process; we'll inspect and send for repair or refund within two working days. Some faults need manufacturer approval.

Order Cancellations:

Once placed, we can't process cancellations. Please double-check your order before confirming.